We are committed to an inclusive and diverse Evernote. You have strong social skills, allowing you to function within a team and to build relationships with valued customers.You are an existing Evernote user who uses the product regularly.You have a deep understanding of at least two of the following operating systems: Windows, Mac, Android, iOS.You are a problem solver who loves to troubleshoot issues.2+ years of experience working in customer support, preferably for a tech company.Bachelor’s degree or equivalent experience.Effectively articulate complex information to customers of all technical levels.

Use a variety of channels to respond to and resolve customer issues.Identify and analyze issues, patterns, and trends related to technical problems, usability obstacles, and product feedback.Creatively assist customers with issues related to all Evernote products.Provide top-tier support for our Evernote Teams customers in a professional, thorough, and timely manner.Provide an excellent customer experience through high quality communication and interactions.We help customers with their technical issues, fill out detailed bug reports for our technical support team, and provide thoughtful, focused feedback to internal teams, helping to improve Evernote. You will be on the front lines, interacting with our customers every single day and working collaboratively with other support team members. Evernote Customer Support needs team members who excel at providing fantastic support for our diverse customer base.

Evernote support for basic